The other day I noticed something for the first time. “Please allow all customers off the train,” said the recorded voice over the subway sound system. Customers. Not passengers, not riders: customers.
What did it mean? Something bureaucratic, obviously—but philosophically? Had the transaction at last been stripped of all artifice? Had the civic connotations of public transit been cast off in favor of naked commercialism? Or was this a simple acknowledgment that we’re paying for the ride—and that, in the way of all American customers, we are always right? Read More