How Smart Reply attempts to mimic the way we talk.
Last month, researchers at Google unveiled Smart Reply, a piece of artificial intelligence that scans the e-mail you’re reading on your phone and suggests three possible responses. Why bother composing an answer yourself? Now you can choose one of Smart Reply’s with a quick tap. “Do you have any vacation plans set yet?” asks the sample e-mail. “No plans yet,” you might choose; or “I just sent them to you”; or “I’m working on them.”
Smart Reply uses neural networks to calibrate its future suggestions, meaning it learns from how we use it. But Greg Corrado, a senior research scientist on the project, observed a “bizarre feature of our early prototype”: “its propensity to respond with ‘I love you’ to seemingly anything.” Analysis suggested “that the system was doing exactly what we’d trained it to do, generate likely responses—and it turns out that responses like Thanks, Sounds good, and I love you are super common.” Read More