Posts Tagged ‘customers’
June 10, 2014 | by Sadie Stein
The food takes awhile which gave us time to watch a waitress deliver a Dutch Baby and envelop us with its fragrant, perhaps sacred, steam. A tray of ruby grapefuit [sic] juice in large glasses made me think of luxurious jewels. Obviously we had traveled back to a past time. —A review of the Original Pancake House
When I was about twenty-six, a friend sent me a listing for a job at an online review site, which, at the time, had not yet gone public. It seemed to me a good idea to apply to lots of things, so I sent in a letter.
“We’re looking for someone hip and quirky for this job,” said the woman, Tyler, who interviewed me from San Francisco; she’d mentioned an improbably high salary and a host of benefits and perks. “You seem hip and quirky. But we need someone more integrated into the Web site’s community. I notice you have no reviews, no profile, and no ‘friends.’ We’ll need to see more of a commitment.”
I attacked my new assignment with determination. I set myself a quota of ten reviews a day and implored everyone I knew to join my network. In my capacity as manager of the lingerie store where I worked weekends, I commandeered the computer, knocking out reviews of the coffee at the bodega on the corner (“too subtle for the common palate”), the new artisanal pizzeria (“a horseman of the gentrification apocalypse”), and the local nail salon (“The nail technician was slovenly and surly; her coat was soiled; she started cutting my cuticles without asking”).
While I placed a premium on quantity, I began to take my task seriously: I was appalled by the cavalier manner in which fellow reviewers dismissed small businesses after a single visit or graded spots where they hadn’t bothered to wait for a table. I took special care in rebutting what I felt to be thoughtless and uninformed reviews. My tone became hectoring. Read More »