Posts Tagged ‘customers’
April 11, 2016 | by Sadie Stein
The other day I noticed something for the first time. “Please allow all customers off the train,” said the recorded voice over the subway sound system. Customers. Not passengers, not riders: customers.
What did it mean? Something bureaucratic, obviously—but philosophically? Had the transaction at last been stripped of all artifice? Had the civic connotations of public transit been cast off in favor of naked commercialism? Or was this a simple acknowledgment that we’re paying for the ride—and that, in the way of all American customers, we are always right? Read More »
March 10, 2016 | by Dan Piepenbring
Trawling through eBay recently, I came across a folder of sample funeral cards from the early twentieth century. As near as I can tell, salesmen would roam from funeral home to funeral home peddling these to undertakers, who would in turn press them on bereaved families. They were standard thank-you notes, essentially—“The family of _________ will hold in grateful remembrance your Spiritual Bouquet and kind expression of sympathy”—but unattached to any death in particular, their messages were gauche, even funny. That they were framed in advertising copy didn’t help. Imagine: Someone you love dies, and before you can even pick out the announcement cards, you have to read sentences like “Genuine engraving achieves its inherent beauty from a correlation of width and depth which no other process possesses.” As a character in Terry Southern’s The Loved One says: “Death has become a middle-class business. There’s no future in it.” Read More »
June 10, 2014 | by Sadie Stein
The food takes awhile which gave us time to watch a waitress deliver a Dutch Baby and envelop us with its fragrant, perhaps sacred, steam. A tray of ruby grapefuit [sic] juice in large glasses made me think of luxurious jewels. Obviously we had traveled back to a past time. —A review of the Original Pancake House
When I was about twenty-six, a friend sent me a listing for a job at an online review site, which, at the time, had not yet gone public. It seemed to me a good idea to apply to lots of things, so I sent in a letter.
“We’re looking for someone hip and quirky for this job,” said the woman, Tyler, who interviewed me from San Francisco; she’d mentioned an improbably high salary and a host of benefits and perks. “You seem hip and quirky. But we need someone more integrated into the Web site’s community. I notice you have no reviews, no profile, and no ‘friends.’ We’ll need to see more of a commitment.”
I attacked my new assignment with determination. I set myself a quota of ten reviews a day and implored everyone I knew to join my network. In my capacity as manager of the lingerie store where I worked weekends, I commandeered the computer, knocking out reviews of the coffee at the bodega on the corner (“too subtle for the common palate”), the new artisanal pizzeria (“a horseman of the gentrification apocalypse”), and the local nail salon (“The nail technician was slovenly and surly; her coat was soiled; she started cutting my cuticles without asking”).
While I placed a premium on quantity, I began to take my task seriously: I was appalled by the cavalier manner in which fellow reviewers dismissed small businesses after a single visit or graded spots where they hadn’t bothered to wait for a table. I took special care in rebutting what I felt to be thoughtless and uninformed reviews. My tone became hectoring. Read More »