Posts Tagged ‘customer service’
August 11, 2016 | by Dan Piepenbring
- Some asshole on Ninth Avenue grabbed Mary Karr’s crotch and that was a really, really, really dumb thing for him to do: “I came to and shouted from the doorway, ‘Not today! Not this bitch! You picked the wrong woman to fuck with today!’ … Around Forty-First Street, a cop car pulled up, and I hopped in and recounted it all as they peeled out like they do on Law & Order. The female officer riding shotgun radioed the description I gave her to other cops, who nabbed him and hauled him, handcuffed, before me outside the Port Authority. ‘That’s him!’ I said. He was blank-eyed, as if this whole thing were happening to somebody else. His buddy was amped up, though, claiming his friend hadn’t done anything. I shot back that was horse hockey—yes, he had—and the buddy walked off as an officer put the Grabber in the back of a cruiser.”
- In 2013, Hawaii Sign Language, or HSL, became the first new language discovered in America in eighty years. Problem is, it’s on the verge of extinction. A new project hopes to document “what may be the last-ever conversations of native HSL signers … Like every natural language, HSL is the evolved product of a specific history, the unconscious creation of a community. For it to survive, local signers will have to make a deliberate choice to use it. The same may be increasingly true of Deafness itself. The story of HSL raises crucial questions in an age of globalization: Do cultures on the margins have a future? Will enough people choose to be that different, and will they do it together?”
- In the Victorian era, electricity had a lucrative sideline in its applications to the human body: “In one popular demonstration, a young woman stood on a stool holding the chain from an electrical machine. As long as no one touched her all was fine, but when a gentleman was challenged to give her a kiss the sparks flew. Then there was medical entrepreneur James Graham’s Celestial Bed. In 1781, based at his Temple of Hymen on fashionable Pall Mall in London, Graham charged wealthy childless clients £50 a night to have sex in the electrified dome and forged a link between electricity, sex, and fertility that would persist throughout the Victorian era.”
- In the thirties, Wallace Stevens published a poem called “Sad Strains of a Gay Waltz”: “There are these sudden mobs of men, / These sudden clouds of faces and arms, / An immense suppression, freed, / These voices crying without knowing for what … ” David Bromwich reflects on the meaning of these lines in the age of Trumpism: “The qualities of the mob I think Stevens meant to evoke were anger and a somehow warranted self-pity. Those outside are unequipped by nature to enter into the mood. But these sudden mobs don’t want our pity; they are made out of feelings that are intoxicating, and the feelings are their own reward. And never pretend that self-pity is a contemptible thing. It is the most popular and contagious of emotions. ‘The epic of disbelief,’ Stevens concluded, ‘Blares oftener and soon, will soon be constant.’”
- Here in America, we know that customer service is about pitching fits, pointing fingers, and ruining a total stranger’s day because the ice in your Frappuccino was kind of chunky. In the UK, though, people have so much time to kill that they actually compose funerary poetry with their customer-service representatives. It all started when a guy found a dead worm on his cucumber in Tesco’s, and it goes, and goes: “Although life takes funny old turns, we can all learn from William the Worm … ”
March 3, 2014 | by Sadie Stein
Over the weekend, for reasons too silly to get into, I decided to change my phone number. It was a surprisingly emotional process. I have had this, my first phone number, for some twelve years, and there was something bittersweet about abandoning the area code of my parents’ suburban home. A great deal of the difficulty, however, arose from my own incompetence, a faulty Internet connection, and a confusing and ancient family plan. Long story short, I accidentally changed my dad’s number instead. The result was a small transcontinental panic, a volley of hysterical phone calls, and several confusing texts from my friends, each of which my dad apparently greeted with a suspicious “whoisthis?”
I was sure some enterprising suburbanite would snap up my dad’s abandoned 914 number before I could reclaim it, and my anxiety only grew as the automated voice on the customer-service line cheerily informed me that there was an unusually high call volume and the estimated wait time was eighteen minutes. I bit my nails and refreshed my browser every few minutes to find out if anything new had happened in the news, if, for example, we had sent troops into Ukraine. On speaker, the voice droned on about various mobile plans.
In the meantime, I took a call from my dad. “We’re very concerned,” he said. “Do you have a stalker? Is that why you’re changing numbers?”
“No. I don’t want to get into it. It’s complicated,” I said. “I just need a new number. And you have to stop watching the murder channel.”
“We can’t. The murder channel figures very prominently in our rotation. And every time a young woman is killed, we discuss the odds of the same thing happening to you.”
“No one’s going to murder me.”
“They all think that.” Read More »
September 20, 2012 | by The Paris Review
Friends! We are so excited about the enthusiasm with which you have greeted our super-duper new mug! (We can’t wait either.) But we wanted to warn you: due to a slight print delay, they’ll be shipping out a little later than we planned. We didn’t want you to worry and thought we’d tell you right away: you will get your mug in plenty of time for fall cider sipping!
They will arrive in early October, so sit tight!